Last updated: August 15, 2026
These Terms & Conditions (“Terms”) apply to your use of brandauhomeservices.com (the “Site”) and to services provided by Brandau Home Services (“we,” “us,” or “our”). By using the Site, requesting a quote, or hiring us for work, you agree to these Terms.
By providing your mobile number and opting in, you agree to receive text messages from Brandau Home Services related to the service you requested. These include appointment confirmations and reminders, scheduling changes, crew arrival notices, quote and estimate follow-ups, service updates, and replies to questions you send us. We do not send marketing or promotional text messages, and we will not send you messages outside the program you opted into.
Message frequency varies based on your job and how often you contact us. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any product or service.
To opt out of SMS messages, reply STOP to (815) 800-2557 at any time. You will receive one confirmation message and then no further texts unless you opt back in.
For help, reply HELP to (815) 800-2557 or contact us at office@brandauhomeservices.com or (815) 800-2557.
Carriers are not liable for delayed or undelivered messages. How we handle your mobile number and consent is described in our Privacy Policy.
Quotes and estimates are based on the information and photos you give us and on what we can see at the time. They are good-faith estimates, not fixed-price contracts, unless we put a fixed price in writing. If we find conditions we couldn’t reasonably have known about — hidden damage, code issues, materials that need replacing, or work outside what was described — we will stop, tell you what we found, and get your approval before doing additional work or charging more.
Quotes are valid for 30 days unless stated otherwise. Any tool on the Site that gives an instant or automated read of a photo or address is an informational starting point only, not a binding quote.
You agree to give us safe and reasonable access to the work area at the scheduled time, including access to power, water, and parking where the job needs it. If we can’t get access, or the site isn’t ready, we may need to reschedule and may charge for the trip.
Please give us at least 24 hours’ notice to cancel or reschedule. We may reschedule for weather, safety, supply delays, or emergencies, and we’ll tell you as soon as we can.
Payment is due on completion of the work unless we’ve agreed otherwise in writing. Larger projects may require a deposit or progress payments. You are responsible for the agreed price plus any approved additional work and applicable taxes. Late payments may be subject to a reasonable late fee to the extent allowed by Illinois law.
We stand behind our work and will correct defects in our workmanship that you report to us within a reasonable time after completion. This does not cover normal wear and tear, damage caused by others, misuse, neglect, pre-existing conditions, materials or products you supplied, or problems arising from work we recommended against. Manufacturer warranties on materials and fixtures are provided by the manufacturer, not by us.
You confirm that you own the property or are authorized to approve work on it. Please move or tell us about valuable, fragile, or irreplaceable items in the work area before we start. Let us know about known hazards — including asbestos, lead paint, mold, pests, or unmarked utility lines — before work begins. We do not perform hazardous-material abatement.
We may photograph work areas before, during, and after a job for our records and for quality control. We may use before-and-after photos to show our work publicly. We will not publish photos that identify your address or show identifiable people without your permission, and you can ask us not to use photos of your property at all — just tell us.
To the fullest extent permitted by law, our total liability for any claim relating to our services is limited to the amount you paid us for the specific work that gave rise to the claim. We are not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits liability that cannot be limited under applicable law.
Content on the Site is provided for general information and may change without notice. The Site and its tools are provided “as is,” and we don’t guarantee they will always be available, error-free, or accurate. Site content, logos, and photos are our property or used with permission, and may not be copied for commercial use without our consent.
These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Illinois.
We may update these Terms from time to time. When we do, we’ll change the “Last updated” date above. Continuing to use the Site or our services after a change means you accept the updated Terms.
Questions about these Terms? Call (815) 800-2557 or email office@brandauhomeservices.com.
